Telco problems? Less than a quarter complain

More than HALF OF AUSTRALIA’S CUSTOMERS HAVE PROBLEMS WITH THEIR TELCO, and less than a quarter of those customers complain or follow through with the complaint process.

Phones are an essential service, both for personal and business account holders.  The key message here is – to choose someone qualified, who understands the process, “ speaks the language” as it were,  and has unlimited persistence to follow through the process to get a fair and reasonable outcome.  

MOST PEOPLE WILL SIMPLY GIVE UP THE FIGHT, because of the time and frustration involved, but for the many businesses who ask JENSEN IPA to review or audit their BUSINESS TELCO ACCOUNTS and then follow through the arduous process of credits, we have returned over a million dollars to them this year alone. https://www.youtube.com/watch?v=wadKY1HEAGo

Book a free chat with us now.  Jensen IP Analysis | Call 0409481508 | e: [email protected] #Telstrabilling #telcoCosts #billbuster  #telcos #savecost #speaksTelstra #forensicaccounts

Your EOFY comprehensive guide to effective TELCO BILL management

Cost of living Pressures are consistent for all businesses in our current economic situation.  

How can we be more efficient in managing Telco expenditure?  

Is there real savings to made from checking your Telco bills regularly?  

How much can we save on average? We have been able to recover $5000 to over $100,000 for some of our clients.  

This presentation is about some basic principles to consider and implement in your business.

Avoid overpaying by identifying discrepancies and overcharges 

“The pain isn’t just about understanding your Telco bill; it’s about knowing where you might be overpaying due to inaccuracies or redundant services.” 

Here are some helpful tips: 

Recognize the complexity:

We all recognise that telco bills can be quite complex.  

  • Why: The intricacies of Telco billing are not straightforward. Given the multifaceted nature of these bills, errors can easily creep in.
  • Impact: Without acknowledging this complexity, businesses risk making uninformed decisions, resulting in overpayment.
  • Actionable Advice: Familiarize yourself with the basic structure of a Telco bill. If something seems off, do not hesitate to question it.
  • Always check and ask questions as things pop up from time to time

Initiate regular bill audits:

  • Why: Consistent check-ups are essential for ensuring you are not overcharged or billed for unnecessary services. 
  • Impact: Regular scrutiny prevents accumulating errors, saving potentially thousands over time. 
  • Actionable Advice: Schedule consistent monthly or quarterly bill audits. Make it a recurring task. 
  • This is especially true: when making major changes to services; Signing new contracts; moving or cancelling old services or installing new services.  

Identify disconnected services: 

  • Why: As we uncovered recently, a telco account was billed for 180 services, almost half of these services were for disconnected lines. 
  • Impact: By identifying and eliminating these charges, companies can achieve substantial savings. 
  • Actionable Advice: Thoroughly inspect each service charge on your bill. Ensure every charged service is one you are actively using. 
  • Be sure all services to be cancelled appear in the next bill cycle.  
  • Check the orders have been completed correctly.  
  • Recheck every monthly bill cycle.   

Understanding charges: 

  • Why: Charges can often be cryptic. Without a clear understanding, businesses may miss discrepancies. 
  • Impact: Over time, uncaught discrepancies can compound, resulting in significant overcharges. 
  • Actionable Advice: Break down and categorize each charge. If you come across unfamiliar terms or figures, seek clarification. 
  • Always ask your telco provider or someone like us if you unsure  

Seek external expertise: 

  • Why: Sometimes, an external perspective can spot errors that might be missed in-house. 
  • Impact: An expert’s eye can maximize refunds and ensure accurate future bills. 
  • Actionable Advice: If your internal reviews yield consistent discrepancies, consider partnering with a bill audit expert. 
  • As Telco bill expense managers we are here to help. We help you decipher the jargon into plain language to ensure you know what you are paying for and feel confident in paying the monthly charges billed.  

By following this structured approach, businesses can turn the dreaded Telco bill review from a source of confusion and potential loss into an opportunity for savings and clarity. 

Remember, the goal is not just about cutting costs but ensuring every dollar spent is justified.  

PS: If you are ready to take charge of your Telco bills, ensuring accuracy, and maximizing potential refunds, then reach out to Jensen IP Analysis your Professional Telco Expense manager.  

We can provide a comprehensive bill audit to ensure your payments are both accurate and just. 

Rental car company has an unlikely hero

A large national rental car company has an unlikely hero !

Paying for dead phone lines ?!

Jensen IPA audited over 60 x 1800 and 1300 services.  We found a significant number of services not in use.  Probably around 50% were not being used. Of these, we found around 20% of services were actually on disconnected lines.  I.e. they were paying 1300 or 1800 service fees on dead lines! The telcos don’t usually connect the dots between these extra products and standard lines, so when you cancel a standard line there is often no correlation between this and any extra service options like 1300 and 1800. 

It seems that you, the customer is responsible for maintaining the records of services and active lines.  

So we had a number of 1300 or 1800 services to cancel.  We unfortunately cannot get a refund back, as it is up to the customer to identify this issue when they cancel the service.  The telco’s claim that a 1300 0r 1800 service can be swapped at times to a different number.  This is up to each customer to manage.  If they could claim, that would mean around $5000 in rental rebates due.  

Keep good records and be aware of the connections between extra add-on services and actual network lines.  

24 years of duplicate charges !

Jenen IPA found just one service had double rental charges.  Upon investigation, this came across to Telstra in 1999.  That is almost 24 years of duplicate rental charges of $27.50pm.  This is worth around $9k in credits.  Currently, Telstra are working out exact credits and will fix this up shortly. 

Let Jensen IPA be your hero too !  Reach out to book a FREE NO-OBLIGATION CHAT today | Call 0409481508 | e: [email protected] #billbuster #telcos #savecost #Data #speaksTelstra #forensicaccounts #deadphonelines

Peers and Customers nominate Jensen IPA for EXCELLENCE IN BUSINESS SERVICES

Returning millions of dollars to their rightful owners

When your BUSINESS PEERS AND CUSTOMERS NOMINATE YOU FOR EXCELLENCE IN BUSINESS SERVICES in the 2023 Business Xcellence Awards you know you are getting something right!

The official awards night is on Monday, October 23rd on the Gold Coast. We are encouraged by these positive words; Denise Maloney – “Congratulations Kevin you are making a huge difference for your clients …well done 👏👏👏 “and Nik Cree, “Congratulations 🎉 Kevin. The million-dollar money saver.”

It’s true, our Telstra business account audits are returning millions of dollars to their rightful owners – YOU!, the business owner. Save on costs of telecommunication services. Book a FREE NO-OBLIGATION CHAT today! | Call 0409481508 | See https://www.jensenipa.com.au/ or e: [email protected] #billbuster #telcos #savecost #Data #speaksTelstra #forensicaccounts

How Important is Checking Invoices?

How Important Is Checking Invoices?

Almost certainly you have paid or authorized invoices that were plain WRONG. We have found that approximately 1 in 10 invoices have errors, and half of the errors get paid anyway. Do you give your invoices a cursory glance and approve them for payment, or do you purposefully challenge each one?

And if you, or someone in your team, were checking invoices for an additional hour every day, how many mistakes would they find and correct, and how much would that add to your net profit?

Assume all invoices are wrong

Assume every invoice is wrong until proven correct.  Challenge every invoice regardless of value and importance.  Pay particular attention to:

  • Long-standing suppliers who have added multiple annual increases and variations (i.e. waste management firms)
  • Suppliers who are list-picking their prices from a catalogue (i.e. office supply companies). You may have agreed to prices on core products that were quoted as artificial loss leaders – only to be obscenely overcharged on the non-core off-list items.
  • Professional suppliers (i.e. accountants, lawyers) who bill by the hour. It is your right to see their timesheets, remember to ask politely. They won’t like it, but at least you can see you were charged $50 for a phone call, or $30 for file retrieval.
  • Invoices with a suspicious lack of detail. No mention of date work was completed, frequency, or proof of delivery.
  • Less sophisticated suppliers who are less computerized. They might have a large invoice run and may have rushed through the detail, or put in an item and hoped for the best. It happens a lot.

Don’t let the little things pass

You might agree with the main item on the invoice, but what about the small items that are put in there? Is the supplier thinking they can get away with it because it is such a small amount?  Look out for additional fees or charges for shipping and handling fees that look exorbitant that were never agreed upon. These little things will be a fraction of your cost but will contribute disproportionately to your supplier’s margin.

Track invoices back to your original agreements, emails, etc

It will not be practical to do this for all invoices, every time, but with a long-standing supplier, it is important to regularly reconcile the invoice to the original agreement.  Establish the originally agreed price, establish signed or agreed paperwork for any price variations, and challenge each item accordingly. We find that companies can easily be guilty of agreeing to a price for a specific service and invoicing you a completely different price. Would you think to challenge it? You should.

Use a Purchase Order System

Are you using a Purchase Order (PO) system, and is it working well for you? They are normally available as an extension of your accounting platform. If done well, they are excellent. If done badly, you can tie yourself in knots with unnecessary paperwork. They are particularly important for multi-site businesses where there are several purchasers. They can be used for single-use purchases or recurring blanket purchase orders for recurring purchases.  With a PO system, an invoice can only be approved if it matches the original PO, which you will have generated in advance.

Invoices that under-charge your company

Yes, they exist, too. What you do with these is, of course, a value judgment for you. If you bring it to your vendor’s attention – you will pay more. The upside is you win the respect of your vendor, and your relationship is deepened. If you don’t you win a small savings break, but for how long? Your vendor might later discover the undercharge, and send you a backdated corrected invoice that could be problematic on your cash flow.

And lastly, are you double-checking your own sales invoices?

How about your own invoicing procedures? How accurate is your invoice run? Is anyone double-checking your invoices and reconciling each line to original agreements or Purchase Orders? Incorrect invoices damage your integrity and reputation. Invest the time to make sure they are accurate, every time!

Published by Marc Freedman

billsanalyst #customerexperience #businessstrategy #smartfinances #telecom

Book a FREE consultation call with Jensen IPA. We are experts in reviewing and ensuring client telecommunication bills are correct.
See https://www.jensenipa.com.au/booking-appointment/ or CALL 1300 058 887

We “speak Telstra “! Save your Business from huge bills

Our telco accounts audit guru and Director of Jensen IPA said – “I love the challenge of finding businesses savings – huge savings usually – on phone and internet bills accounts – the hardest thing is having people understand how easy it is when you have an expert eye, someone that speaks Telstra “.

Our business is essential to any business looking to save on costs and understand the cost of telecommunication services. FREE NO OBLIGATION CHAT | Call 0409481508 | See https://www.jensenipa.com.au/ or email [email protected] #billbuster #telcos #savecost #Data #speaksTelstra #forensicaccounts

Paronella Park Heritage Park recoups $5K from Telco provider.

Paronella Park Heritage Tourism Park recoups $4-$5,000 in mischarges from their Telco provider.

Paronella Park is a heritage-listed tourist attraction located at Mena Creek, Queensland, Australia, 120 kilometres south of Cairns. It was designed and built between 1929 and 1935.

José Paronella’s dream was to build a castle. He chose a special part of Australia and created Paronella Park. On 5ha beside Mena Creek Falls, he built his castle, picnic area by the falls, tennis courts, bridges, and a tunnel, and wrapped it up in an amazing range of 7,500 tropical plants and trees that now form a lush rainforest!

The Telco bills however were a bit of a nightmare.
Jensen IPA was asked to check the account and found a couple of small errors.
• There was a small data service that was supposed to be cancelled back in 2017. This eventually got cancelled and a refund of $2.4k was given.
• We also arranged for cancellation and backdate on some data services that should have been cancelled when the customer ported other services to another carrier a few months earlier. These services eventually got cancelled and backdated giving them a refund of $3.4k.
Small things do matter and can add up to almost $6K in credits.

YOU NEVER KNOW WHAT YOU MAY FIND! Jensen IPA is an expert in reviewing and ensuring client telecommunication bills (i.e. data, mobile & voice charges) are correct. [email protected] |0409 481 508 |Jensen IP Analysis

telecommunications #transportation #telcos #savecost #data

EOFY Budgets? We found a Gold Coast business $450K credits in Telco expenses.

As you review your EOFY Budgets, have you considered your budgets for the next financial year? Do you know a Jensen IPA client – a Gold Coast Company realised over $450,000 in dollars in credits for their Telecommunication accounts in the last 12 months?!


That’s $450,000 more to the bottom line.

Kevin Jensen, Director

How? ” No new contracts; no new services; no new carriers, simply applying regular monthly checks and fixing existing errors, mistakes and overcharges.” Read more at https://www.jensenipa.com.au/case-studies/

“This is all we do; manage the Telco bills to ensure accuracy every month and get refunds for you on past billing errors and mistakes. ” Kevin Jensen, Jensen IPA.

BOOK A FREE CONSULT NOW 1300 058 887

jensenipa #telcocosts #telcocredits

There’s a hole in my Budget!

Know a business owner or principal – or even accounts or an IT team member struggling to understand LARGE UNEXPLAINED TELCO COSTS? Leaking Revenue $$$? CALL 1300 058 887 now for a Free Consultation. We have 35 years of resolving Telco account issues and credits. Our typical per customer saving is $44,000 – every month you are endlessly paying for services you don’t use or need.

https://www.jensenipa.com.au/ #TELCO #telstra #Tanalysis #telstratanalysis #telstra #TConnect #costreduction

Spend more than 3K pm on Telco? Know what you’re paying for ?

As a BUSINESS do you SPEND MORE THAN $3000 PER MONTH on telecommunication? DO YOU KNOW how much you pay each month? – Jensen IPA, we are your TELECOMMUNICATION EXPENSE MANAGEMENT SPECIALISTS.

Checking your bills each month is essential; BUT DO YOU you have the skills, tools and experience to understand this confusing document. Jensen IP Analysts is a telecommunication company that understand expense management.

We can quickly review your account, explain what has happened each month and why. Don’t wait. Call 0409481508 NOW | [email protected] |https://