Rental car company has an unlikely hero

A large national rental car company has an unlikely hero !

Paying for dead phone lines ?!

Jensen IPA audited over 60 x 1800 and 1300 services.  We found a significant number of services not in use.  Probably around 50% were not being used. Of these, we found around 20% of services were actually on disconnected lines.  I.e. they were paying 1300 or 1800 service fees on dead lines! The telcos don’t usually connect the dots between these extra products and standard lines, so when you cancel a standard line there is often no correlation between this and any extra service options like 1300 and 1800. 

It seems that you, the customer is responsible for maintaining the records of services and active lines.  

So we had a number of 1300 or 1800 services to cancel.  We unfortunately cannot get a refund back, as it is up to the customer to identify this issue when they cancel the service.  The telco’s claim that a 1300 0r 1800 service can be swapped at times to a different number.  This is up to each customer to manage.  If they could claim, that would mean around $5000 in rental rebates due.  

Keep good records and be aware of the connections between extra add-on services and actual network lines.  

24 years of duplicate charges !

Jenen IPA found just one service had double rental charges.  Upon investigation, this came across to Telstra in 1999.  That is almost 24 years of duplicate rental charges of $27.50pm.  This is worth around $9k in credits.  Currently, Telstra are working out exact credits and will fix this up shortly. 

Let Jensen IPA be your hero too !  Reach out to book a FREE NO-OBLIGATION CHAT today | Call 0409481508 | e: [email protected] #billbuster #telcos #savecost #Data #speaksTelstra #forensicaccounts #deadphonelines

The most complicated Telco Billing Process in the world?

The most complicated Telco Billing Process in the World? Missing TELCO DISCOUNTS and credits? We got you!

REGULAR MANAGEMENT and REVIEW of TELECOM COSTS or expenses is a great way to IMPROVE BUSINESS COST CONTROL and PROFITABILITY.

However, we recognise that Telecom phone and internet providers have made the BILLING PROCESS COMPLEX, TIME-CONSUMING, and DIFFICULT TO FOLLOW. They have a range of complex systems and processes, in which errors are bound to happen.

Our Business Management Audit Service is designed to help you to identify opportunities to find errors that can bring you immediate and past cost savings on your telecom expenses across the following areas:

👉Products and services delivered but NOT BILLED AS QUOTED

👉Contract DISCOUNTS NOT IMPLEMENTED

👉AD-hoc CHARGES you were UNAWARE OF

👉Services or products that SHOULD HAVE BEEN CANCELLED but still appear in your bill each month.

Why not book a FREE CONSULTATION with us today? We can help your business save thousands every year by ensuring your telecom bills represent the true costs associated with your phone or internet usage. +61 409 481 508 with Jensen IPA | www.jensenipa.com.au |  #telco #telecommunication #analysis #billing #bills #expenses

How Important is Checking Invoices?

How Important Is Checking Invoices?

Almost certainly you have paid or authorized invoices that were plain WRONG. We have found that approximately 1 in 10 invoices have errors, and half of the errors get paid anyway. Do you give your invoices a cursory glance and approve them for payment, or do you purposefully challenge each one?

And if you, or someone in your team, were checking invoices for an additional hour every day, how many mistakes would they find and correct, and how much would that add to your net profit?

Assume all invoices are wrong

Assume every invoice is wrong until proven correct.  Challenge every invoice regardless of value and importance.  Pay particular attention to:

  • Long-standing suppliers who have added multiple annual increases and variations (i.e. waste management firms)
  • Suppliers who are list-picking their prices from a catalogue (i.e. office supply companies). You may have agreed to prices on core products that were quoted as artificial loss leaders – only to be obscenely overcharged on the non-core off-list items.
  • Professional suppliers (i.e. accountants, lawyers) who bill by the hour. It is your right to see their timesheets, remember to ask politely. They won’t like it, but at least you can see you were charged $50 for a phone call, or $30 for file retrieval.
  • Invoices with a suspicious lack of detail. No mention of date work was completed, frequency, or proof of delivery.
  • Less sophisticated suppliers who are less computerized. They might have a large invoice run and may have rushed through the detail, or put in an item and hoped for the best. It happens a lot.

Don’t let the little things pass

You might agree with the main item on the invoice, but what about the small items that are put in there? Is the supplier thinking they can get away with it because it is such a small amount?  Look out for additional fees or charges for shipping and handling fees that look exorbitant that were never agreed upon. These little things will be a fraction of your cost but will contribute disproportionately to your supplier’s margin.

Track invoices back to your original agreements, emails, etc

It will not be practical to do this for all invoices, every time, but with a long-standing supplier, it is important to regularly reconcile the invoice to the original agreement.  Establish the originally agreed price, establish signed or agreed paperwork for any price variations, and challenge each item accordingly. We find that companies can easily be guilty of agreeing to a price for a specific service and invoicing you a completely different price. Would you think to challenge it? You should.

Use a Purchase Order System

Are you using a Purchase Order (PO) system, and is it working well for you? They are normally available as an extension of your accounting platform. If done well, they are excellent. If done badly, you can tie yourself in knots with unnecessary paperwork. They are particularly important for multi-site businesses where there are several purchasers. They can be used for single-use purchases or recurring blanket purchase orders for recurring purchases.  With a PO system, an invoice can only be approved if it matches the original PO, which you will have generated in advance.

Invoices that under-charge your company

Yes, they exist, too. What you do with these is, of course, a value judgment for you. If you bring it to your vendor’s attention – you will pay more. The upside is you win the respect of your vendor, and your relationship is deepened. If you don’t you win a small savings break, but for how long? Your vendor might later discover the undercharge, and send you a backdated corrected invoice that could be problematic on your cash flow.

And lastly, are you double-checking your own sales invoices?

How about your own invoicing procedures? How accurate is your invoice run? Is anyone double-checking your invoices and reconciling each line to original agreements or Purchase Orders? Incorrect invoices damage your integrity and reputation. Invest the time to make sure they are accurate, every time!

Published by Marc Freedman

billsanalyst #customerexperience #businessstrategy #smartfinances #telecom

Book a FREE consultation call with Jensen IPA. We are experts in reviewing and ensuring client telecommunication bills are correct.
See https://www.jensenipa.com.au/booking-appointment/ or CALL 1300 058 887

Merry Christmas

Merry Christmas and Happy New Year from the Jensen IPA team !! Thanks for your confidence this year as we successfully recovered over 1.2 Million dollars in refunds for our customers and averaged over $50,000 in credit refunds per customer. ENSURE YOUR TELECOMMUNICATION BILLS ARE CORRECT in 2023. | 0409481508 | [email protected] #billbuster #telcos #savecost #Data

Accountants in Capes?

ACCOUNTANTS IN CAPES?  Easy SUPER-HERO status right here! …If TELECOMMUNICATION CHARGES (data, mobile & voice) are A SIGNIFICANT COST FOR YOUR CLIENT’S BUSINESS or if they’ve had a dispute with their telecommunications provider, please get in touch with Kevin Jensen at Jensen IP Analysis now.  WE SAVED OUR CLIENTS OVER $ 1 million in Telstra Credits.  [email protected] CALL 0409 481508 #telstra #telcoaccountsavings   #business #telecommunications #costrecovery

EOFY Budgets? We found a Gold Coast business $450K credits in Telco expenses.

As you review your EOFY Budgets, have you considered your budgets for the next financial year? Do you know a Jensen IPA client – a Gold Coast Company realised over $450,000 in dollars in credits for their Telecommunication accounts in the last 12 months?!


That’s $450,000 more to the bottom line.

Kevin Jensen, Director

How? ” No new contracts; no new services; no new carriers, simply applying regular monthly checks and fixing existing errors, mistakes and overcharges.” Read more at https://www.jensenipa.com.au/case-studies/

“This is all we do; manage the Telco bills to ensure accuracy every month and get refunds for you on past billing errors and mistakes. ” Kevin Jensen, Jensen IPA.

BOOK A FREE CONSULT NOW 1300 058 887

jensenipa #telcocosts #telcocredits

Navigating LARGE TELCO Bills? Frustrating !

Navigating a LARGE TELCO BILL to identify your monthly charges, is often frustrating and difficult. What are you getting charged for each month? TELSTRA accounts? …Possibly the most difficult document ever devised! Call JENSEN IPA 0409481508 NOW to interpret and find thousands in savings. | e: [email protected] #TELCO #telstra #Tanalysis #telstratanalysis #telstra #TConnect #costreduction

Spend more than 3K pm on Telco? Know what you’re paying for ?

As a BUSINESS do you SPEND MORE THAN $3000 PER MONTH on telecommunication? DO YOU KNOW how much you pay each month? – Jensen IPA, we are your TELECOMMUNICATION EXPENSE MANAGEMENT SPECIALISTS.

Checking your bills each month is essential; BUT DO YOU you have the skills, tools and experience to understand this confusing document. Jensen IP Analysts is a telecommunication company that understand expense management.

We can quickly review your account, explain what has happened each month and why. Don’t wait. Call 0409481508 NOW | [email protected] |https://

Telstra T-Connect changes in 2022 promise nothing

“The best indicator of future behaviour is past behaviour”

This now-famous quote has been attributed to psychologists, such as Albert Ellis, Walter Michel, and B.F. Skinner, to writers such as Mark Twain. So, our belief is that if a large Telco hasn’t given much help in the past with interpreting their billing data, our confidence is not high that future access or understanding will be any easier!

Telstra has recently advised the software platform T-analysis, with all the past billing tools and reports is being moved to a new platform called Telstra T-connect early in 2022. And whilst they have won a shiny new award for the change , it appears no one has thought to make the billing and charges any simpler to decipher.

What does this mean? We know this will affect existing users. We are hopeful, Telstra won’t change anything when they move things across. But, as you know, when large scale changes are made, things will fall through the cracks.

All Telstra T-analyst customers – We want you to have the heads up on this change. Do you use the existing reports and information to your advantage? We believe this is rare, or you would be able to discover the errors we constantly see with each new customer.

Ask Jensen IP Analysis to review your old data urgently, get the credits you deserve, and prepare you for the new platform. A great time to reset things and get your telco accounts into order, and save. We save Telstra clients on average of $49,903 per customer in Credits per Audit. Then, in addition, there are ongoing savings.

NBN and Telstra accounts may well be the most complex billing systems devised… Jensen IPA can make sense of it. Don’t wait though. Call 0409 481 508 NOW | [email protected] |https://www.jensenipa.com.au/ #TELCO #telstra #costreduction

Jensen helps Scissorlift Co find $7000 Credits in ISDN issue

The challenge

A small company was finding the phone bill hard to work out and were sure they were being overcharged for some old services. While investigating, they realised they needed help arranging their services, cancelling old products and services, and ensuring the bills were accurate according to their needs.

Jensen IPA was brought in to check their accounts and aid them. Jensen IPA was able to quickly size up the problems and issues. It appears that there were 4 old ISDN services charged since 2019 that were never cancelled when they moved premises. 

Results

Jensen IPA was able to gather the evidence and details needed to mount a claim for cancellations and backdated rental credits.  A claim was lodged by Jensen IPA through Telstra, resulting in the immediate cancellation of the disputed services. In addition, a credit was applied for charges billed from 2019. A total credit for over $7000 was applied to the customer account.

The professional services supplied by Jensen IPA aided this company to ensure their telecommunications bills and charges are accurate and reflect only active services that they use.

Our skills aid companies to navigate the complexities of telecommunications billing, and claw back any credits they may be entitled to. 

How can we help your company to save money and ensure you are being charged accurately by your telecommunications provider. JENSEN IPA is ready to help you now. Call for a no-charge, obligation-free chat, or see www.jensenipa.com

CALL 1300 058 887 FREE Consultation – JENSEN IP ANALYSIS will interpret & track data and phone expenses. Mon – Fri 9am to 5pm

TELCO #telstra #costreduction