Paronella Park Heritage Tourism Park recoups $4-$5,000 in mischarges from their Telco provider.
Paronella Park is a heritage-listed tourist attraction located at Mena Creek, Queensland, Australia, 120 kilometres south of Cairns. It was designed and built between 1929 and 1935.
José Paronella’s dream was to build a castle. He chose a special part of Australia and created Paronella Park. On 5ha beside Mena Creek Falls, he built his castle, picnic area by the falls, tennis courts, bridges, and a tunnel, and wrapped it up in an amazing range of 7,500 tropical plants and trees that now form a lush rainforest!
The Telco bills however were a bit of a nightmare.
Jensen IPA was asked to check the account and found a couple of small errors.
• There was a small data service that was supposed to be cancelled back in 2017. This eventually got cancelled and a refund of $2.4k was given.
• We also arranged for cancellation and backdate on some data services that should have been cancelled when the customer ported other services to another carrier a few months earlier. These services eventually got cancelled and backdated giving them a refund of $3.4k.
Small things do matter and can add up to almost $6K in credits.
YOU NEVER KNOW WHAT YOU MAY FIND! Jensen IPA is an expert in reviewing and ensuring client telecommunication bills (i.e. data, mobile & voice charges) are correct. [email protected] |0409 481 508 |Jensen IP Analysis