Jensen IPA provides truly independent advice built on 33 years of insider Telstra knowledge.
Jensen IPA helps Australian businesses reduce phone, mobile, internet and data costs through independent billing audits and expert dispute management.
Jensen IPA is an independent telecom expense auditor in Australia. We are not a Telstra affiliate, not a dealer, and we do not work on residential accounts.
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33+
Years inside Telstra billing expertise
2M+
Recovered in billing errors and hidden charges
500+
Businesses helped across Australia
100%
Fully independent. No Telstra affiliation.
Watch a quick video for more information about how Jensen IPA will help audit, analyse, and reduce your business telecom expenses.
Book a free consultationFrom a single bill review to full ongoing account management. Every service is backed by 33 years of insider Telstra expertise.
Your bills are more complex than they look. We go through every item, identify errors, and give you a clear picture of exactly what you are - and aren't - being charged for.
Learn more about Bill Auditing & Error DetectionMonthly billing oversight that keeps your accounts accurate, flags new errors before they compound, and ensures every charge reflects your actual active services.
Learn more about Ongoing Account ManagementWe lodge disputes with Telstra on your behalf, build the case, and fight for every dollar you are owed - whether it goes back months or years.
Learn more about Full Dispute & Credit RecoveryWe set up, configure and manage T Analyst™ so your monthly reports tell you something useful - and you never have to log into a complex Telstra system yourself.
Learn more about Telstra T Analyst™ Management
Over $2 million recovered across dozens of Australian businesses. Read the real stories behind the real results.
Learn more about Proven Client Results
Unsure what engaging Jensen IPA actually involves? We walk you through the entire process from first call to final credit, and it can start today for free.
Learn more about The Jensen IPA Process
"Most businesses have no idea what they're actually paying for, or what they're actually owed. My job is to fix that."
My team and I provide independent bills management software to audit data and phone business expense management. It is all very simple. As Telstra T Analyst™ specialists, our billing audit can save your business thousands of dollars.
The questions below are sourced from our larger FAQ page.
Most businesses don't - and that is exactly the problem. Telstra billing errors are common but almost impossible to identify without specialist knowledge of how Telstra's internal systems and billing processes work. The fastest way to find out is to send Jensen IPA a copy of your most recent itemised bill and have a free conversation about what it might be telling you. Most clients are surprised by what a fresh set of expert eyes can find.
Your first consultation is completely free. From there, Jensen IPA's audit fee starts from $550 incl GST - based on approximately 10% of your monthly Telstra spend - which covers the time required to gain access to your account and complete the full analysis. On top of this, a recovery fee of 20% applies to any credits actually applied to your bill. If no credits are recovered, no recovery fee is charged.
Every case is different. Jensen IPA has successfully recovered credits going back several years in some cases - including charges that predated the formal dispute by three years or more. However there are practical and in some cases formal time limits on how far back a credit can be claimed, and these limits become more restrictive the longer a business waits. The best time to act is always now - every month of delay makes recovery harder.
Telstra is Jensen IPA's primary area of expertise, but Jensen IPA works with Australian businesses across all major telecommunications providers. If you have a billing issue with any business telco provider, get in touch and Jensen IPA will give you an honest assessment of whether it can help.
Jensen IPA's in-depth knowledge of Telstra billing and ability to analyse data resulted in not only some savings for us, but a transfer of skill to me.
We retained the services of Jensen IPA to ensure our firm was being charged the correct prices and services with Telstra. Kevin Jensen did a great job in identifying inaccuracies and incorrect charges, then liaised with Telstra on our behalf and was able to achieve a significant credit, which we have now received. Dealing with Telstra can be extremely frustrating; thankfully, Kevin's experience in the industry proved very valuable.
We recently had Kevin (Jensen IPA) review over 6 months worth of Telstra bills. We are an ASX 200 company and our bills are huge, over 100 lines of data. His in-depth knowledge of Telstra billing and ability to analyse data resulted in not only some savings for us, but a transfer of skill to me. Kevin is highly approachable and customer focused. If you need help with your Telstra bill, or even if you think you don't, Kevin is the one to speak to.
As someone who has worked with Kevin Jensen (Jensen IPA) inside the same organisation, and more recently as an industry colleague, Kevin has earned the highest levels of respect from the people he has served and supported. Bringing decades of experience from the telecommunications sector and operating with the highest levels of integrity, Kevin is nothing but an asset to any business or individual who needs an honest assessment of their telecommunications inventory and expenditure.
Essentially the issue was that we were not receiving Telstra account credits that were due, and were receiving inaccurate monthly invoices from Telstra. Kevin from Jensen IPA carried out an audit on our account. Now we have a substantial credit due. Kevin is very approachable, easy to talk to, very precise when obtaining information, and very specific about his work.
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Read More about What Telecom Expense Management Companies Actually Do
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A New Mobility Solution ? DON’T PROGRESS until you have CHECKED ON YOUR CURRENT SYSTEM and obtained (usually large) credits for incorrect charge first. We save our clients up to $2 million per annum on credits for incorrect charges. 1300 058 887 Jensen IP Analysis Pty Ltd
Read More about Tendering for a new mobility solution ?Join Australian businesses who have lowered phone, mobile, internet and data expenses through independent telecom audits and expert billing advice.
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