Our goal is to help medium and large businesses in Australia to be able to track their phone and internet bills expenses so that they can reduce the cost with data and internet connections. We also offer a dispute or complaint service against your service provider which can bring back thousands of more dollars into your bottom line.
The Challenge.The customer (a large interstate car dealership) signed a contract through a local Telstra dealer for all their network services back in April 2020. However, the discounts promised were not appearing on the bills. In fact, several new connection fee charges for $24,000 began to appear on bills months after the contract was signed. … Read more
Small business complaints about phone internet services increased by 6.6% in the last financial year ending 30 June 2021. Contact JENSEN IP ANALYSIS to discuss how we can help your business to keep tracking data and phone expenses. .
Telstra mistakes seem to be increasingly common on bills in 2019. This relates to the complexity of their systems and processes. With such a large company the individual orders and requests can get lost, and not always accurately reflected when the billing is issued. Knowing why, where and how these errors occur is vital to … Read more
A National Education Provider on the Gold Coast saves over $9,000 pa on multiple little charges. Sometimes telecommunication bills are so large and complex, you just don’t know where to start. Recently, Jensen IPA received a call to assist the IT manager of a large childcare provider with over 500 sites. They had previously engaged … Read more
How a Law firm on the Gold Coast was able to reclaim $18,000 in overcharged expenditure. Recently, Jensen IPA was contacted by a partner of a small law firm, who felt they were not being charged correct pricing for their services. Not knowing where to start they engaged our services. After our initial discussion, we … Read more
COVID-19 assistance with Telstra Business account reconciliation As businesses move to work from home, close branches and reduced staff situations, it will be difficult to keep track of changed and reduced telecommunication accounts. Cancellations may be a low priority now, especially with complex data services. For you to track credits for 3 or 6 months … Read more
Who isn’t concerned about our current state of affairs? Companies across the nation will be impacted by this crisis. Are there ways we can save money right here and now. When was the last time you reviewed your telecommunications expenses? Are you confident in paying these each month? Is there a way to navigate through … Read more
Telstra is one of the leading communication providers in Australia. Yet many of their business clients don’t understand their Telstra bills and charges. Telstra has created a complex billing system which may cause a headache for businesses to navigate. What is the most effective way to understand extra costs and services charged? Let Jensen IPA … Read more
Last month, Jensen IP Analysis presented to the Brisbane Northside Accountants Discussion Group. The interaction was lively and illustrated the issues some of the practices were having in interpreting or resolving their clients Telstra accounts. Some requested an audit of some services and others were interested in a 5G tour at the 5G exchange in … Read more
SO, YOU’RE A NEW RETAIL tenant? Congratulations ! Shortly, you’ll be receiving your first TELSTRA Account . It will reflect new connection fees, and a myriad of other costs and services which even to most Telstra accounts staff is almost incomprehensible. After 33 years resolving Telstra account holder issues, Jensen IPA is your fast, low-cost … Read more
