Jensen helps Scissorlift Co find $7000 Credits in ISDN issue

The challenge

A small company was finding the phone bill hard to work out and were sure they were being overcharged for some old services. While investigating, they realised they needed help arranging their services, cancelling old products and services, and ensuring the bills were accurate according to their needs.

Jensen IPA was brought in to check their accounts and aid them. Jensen IPA was able to quickly size up the problems and issues. It appears that there were 4 old ISDN services charged since 2019 that were never cancelled when they moved premises. 

Results

Jensen IPA was able to gather the evidence and details needed to mount a claim for cancellations and backdated rental credits.  A claim was lodged by Jensen IPA through Telstra, resulting in the immediate cancellation of the disputed services. In addition, a credit was applied for charges billed from 2019. A total credit for over $7000 was applied to the customer account.

The professional services supplied by Jensen IPA aided this company to ensure their telecommunications bills and charges are accurate and reflect only active services that they use.

Our skills aid companies to navigate the complexities of telecommunications billing, and claw back any credits they may be entitled to. 

How can we help your company to save money and ensure you are being charged accurately by your telecommunications provider. JENSEN IPA is ready to help you now. Call for a no-charge, obligation-free chat, or see www.jensenipa.com

CALL 1300 058 887 FREE Consultation – JENSEN IP ANALYSIS will interpret & track data and phone expenses. Mon – Fri 9am to 5pm

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