Finally Get the Resolution You've Been Chasing From Your Telco Provider

Independent Advice Built on 33 Years of Insider Telstra Knowledge

Expert dispute management and credit recovery that gets results - even when you've already tried and been told no. Telstra disputes are complex, time consuming and deliberately difficult to navigate without specialist knowledge. Jensen IPA has spent over 33 years learning exactly how the system works - and exactly how to make it work in your favour.

You Shouldn't Have to Fight Your Telco Provider Alone

Most Businesses Give Up on Billing Disputes. Jensen IPA Doesn't - Ever.

If you have ever tried to dispute a Telstra charge on your own, you already know how difficult it can be. Long wait times, conflicting information from different support staff, disputes that get lodged and then disappear without resolution, and a general sense that the system is designed to wear you down until you stop pushing. For most businesses, that is exactly what happens - they give up, write off the overcharges, and go back to paying bills they know aren't right. Jensen IPA exists to change that outcome. With over 33 years of experience working inside Telstra's billing systems and processes, I know how disputes need to be structured, what evidence Telstra requires to act on a claim, and which escalation pathways actually lead to resolution. I handle the entire process on your behalf - from the initial investigation through to the final credit appearing on your bill.

What Jensen IPA's Dispute Management Service Includes

  • Full account investigation - a thorough review of your billing history to identify every potential error, overcharge and unresolved issue going back as far as the evidence allows

  • Evidence gathering and case preparation - building a complete, documented case that clearly establishes what went wrong, when it started, and what your business is owed

  • Formal dispute lodgement - submitting disputes to Telstra through the correct channels with the supporting evidence needed to ensure they are taken seriously

  • Escalation management - when standard dispute processes stall, I know how and where to escalate effectively within Telstra's internal structure

  • Negotiation on your behalf - working directly with Telstra to negotiate the maximum possible credit, including backdated charges where applicable

  • Follow through to completion - I do not consider a dispute resolved until the credit has actually appeared correctly on your bill

  • Final report - a complete summary of every dispute raised, every credit recovered, and every issue resolved

The Types of Disputes Jensen IPA Resolves

Over the years I have successfully resolved disputes covering a wide range of billing issues, including:

  • Services that were never cancelled after a premises move or contract change

  • Discounts that were promised in a contract but never applied to the account

  • Charges for services that were never delivered or never worked correctly

  • Legacy services still charging years after they should have been removed

  • NBN migration errors leaving old services active and billing simultaneously

  • Dealer or salesperson errors that left customers paying for mistakes that weren't theirs

  • Incorrect plan configurations resulting in higher charges than contracted

  • Office 365 and third party subscriptions that should have been cancelled but weren't

There Are Time Limits on What Can Be Recovered

The longer an overcharge goes unaddressed, the harder it becomes to recover the full amount. In some cases there are formal time limits on how far back a credit can be claimed. Every month of delay is potentially money that can no longer be recovered. If you have a dispute you have been putting off, or an issue you raised previously and gave up on, the best time to act is now. Jensen IPA has successfully recovered credits going back several years - but only because clients acted before it was too late.

No Resolution - No Recovery Fee

My recovery fee is charged only when credits are actually applied to your bill. If I don't recover money for your business, you don't pay a recovery fee. My interests and your interests are completely aligned.

  • Free initial consultation - no cost, no obligation, no commitment required

  • 20% recovery fee - only charged on credits actually confirmed on your bill

  • No recovery, no fee - if I don't win, you don't pay

Ready to Finally Resolve Your Billing Dispute?

All I need to get started is a phone conversation and a copy of your most recent itemised bill, along with any details you have about the dispute or issue you want resolved. From there I will assess what can realistically be recovered and give you a clear picture of the process - at no cost and with no obligation.