Jensen IPA provides truly independent advice built on 33 years of insider Telstra knowledge.
Jensen IP Analysis exists for one reason - to give Australian businesses access to the kind of specialist Telstra billing knowledge that, until now, was only available to Telstra's own corporate clients.
After 32 years working inside Telstra itself, Kevin Jensen founded Jensen IPA to bring that insider expertise directly to the businesses that need it most - independently, honestly, and without any allegiance to any carrier.
Jensen IPA is not a Telstra affiliate, not a dealer, and not a residential billing service. We audit, dispute and manage telecom expenses for Australian businesses.
I spent 32 years working as a billing consultant inside Telstra - more than 20 of those years specifically in business and corporate billing. For the last six years of my Telstra career, I worked as an onshore specialist advisor, brought in personally to fix the most complex billing issues for Telstra's largest corporate clients.
During that time, I saw something that frustrated me deeply. The specialist knowledge needed to identify billing errors, navigate disputes, and recover overcharged amounts was locked inside Telstra. Everyday business clients - the ones being overcharged, the ones with unresolved disputes, the ones drowning in invoices they couldn't understand - had no access to it.
So I left. And I took that knowledge with me. I founded Jensen IP Analysis specifically to give Australian businesses the level of service and expertise that only Telstra's biggest corporate clients ever received - delivered independently, on your side, and completely focused on your outcome.
Most consultants in the telecommunications space have commercial relationships with carriers - referral arrangements, commission structures, or reseller agreements that create conflicts of interest. I have none of those. I hold no affiliation with Telstra or any telecommunications provider. On every engagement, my sole focus is your outcome.
There is a significant difference between understanding telecommunications in general and understanding the specific systems, processes and billing platforms that Telstra uses internally. I spent over three decades working inside those systems. I know where errors originate, how they compound, and exactly what evidence is needed to successfully dispute them.
I deliberately run Jensen IPA as a personal, one-on-one operation. When you engage me, you work directly with me at every stage - not a junior analyst, not a call centre, not an account manager who passes your case down the chain. Every audit, every dispute, every report is handled personally.
The results speak for themselves:
I work with Australian businesses of all sizes across a wide range of industries, including:
Telstra billing is genuinely complex - the systems are old, the processes are opaque, and the invoices are deliberately difficult to read. Most businesses simply don't have the time, resources or specialist knowledge to navigate it effectively on their own.
I work quietly in the background, going through your accounts in detail, identifying every issue, and communicating my findings clearly so you always know exactly what is happening and why. My goal is not just to recover money - it is to leave every client with a cleaner account, better reporting tools, and the genuine confidence to understand their telco costs going forward.
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