$453,000 *this financial year recovered in Telecom Credits Credits Received = $453,000 The Challenge – A significant reduction in telecommunication costs. The customer (a large interstate car dealership) signed a telecom service provider contract through a local Telstra dealer for all their network services back in April 2020. However, the discounts promised were not appearing on the bills. In fact, several new connection […] Carol Fisher 20/10/2021
Telco complaints hit 3-year high! Small business complaints about phone internet services increased by 6.6% in the last financial year ending 30 June 2021. Contact JENSEN IP ANALYSIS to discuss how we can help your business to keep tracking data and phone expenses. . Carol Fisher 20/10/2021
Errors are common with Telstra and others internet and phone providers. How does it affect your business costs? Telstra mistakes seem to be increasingly common on bills in 2019. This relates to the complexity of their systems and processes. With such a large company the individual orders and requests can get lost, and not always accurately reflected when the billing is issued. Knowing why, where and how these errors occur is vital to […] Lee 29/07/2021
Small things DO matter – Education Provider on the Gold Coast saves over $9,000 pa A National Education Provider on the Gold Coast saves over $9,000 pa on multiple little charges. Sometimes telecommunication bills are so large and complex, you just don’t know where to start. Recently, Jensen IPA received a call to assist the IT manager of a large childcare provider with over 500 sites. They had previously engaged […] Lee 22/07/2020
Reclaim Overcharged Telecom Expenditure How a Law firm on the Gold Coast was able to reclaim $18,000 in overcharged expenditure. Recently, Jensen IPA was contacted by a partner of a small law firm, who felt they were not being charged correct pricing for their services. Not knowing where to start they engaged our services. After our initial discussion, we […] Lee 02/07/2020
COVID-19 assistance with Telstra Business account reconciliation COVID-19 assistance with Telstra Business account reconciliation As businesses move to work from home, close branches and reduced staff situations, it will be difficult to keep track of changed and reduced telecommunication accounts. Cancellations may be a low priority now, especially with complex data services. For you to track credits for 3 or 6 months […] Lee 15/04/2020
Reducing Costs by Reviewing Your Business Internet And Phone Expenses. Who isn’t concerned about our current state of affairs? Companies across the nation will be impacted by this crisis. Are there ways we can save money right here and now. When was the last time you reviewed your telecommunications expenses? Are you confident in paying these each month? Is there a way to navigate through […] Lee 29/03/2020
Reclaiming Telecom Expenses Overcharge by Telecom providers. Telstra is one of the leading communication providers in Australia. Yet many of their business clients don’t understand their Telstra bills and charges. Telstra has created a complex billing system which may cause a headache for businesses to navigate. What is the most effective way to understand extra costs and services charged? Let Jensen IPA […] Lee 05/11/2019
Jensen IPA Accountants workshop Telstra billing issues Last month, Jensen IP Analysis presented to the Brisbane Northside Accountants Discussion Group. The interaction was lively and illustrated the issues some of the practices were having in interpreting or resolving their clients Telstra accounts. Some requested an audit of some services and others were interested in a 5G tour at the 5G exchange in […] Lee 15/10/2019
You’re a new Retail Tenant ? SO, YOU’RE A NEW RETAIL tenant? Congratulations ! Shortly, you’ll be receiving your first TELSTRA Account . It will reflect new connection fees, and a myriad of other costs and services which even to most Telstra accounts staff is almost incomprehensible. After 33 years resolving Telstra account holder issues, Jensen IPA is your fast, low-cost […] Lee 05/10/2019