There’s a hole in my Budget!

Know a business owner or principal – or even accounts or an IT team member struggling to understand LARGE UNEXPLAINED TELCO COSTS? Leaking Revenue $$$? CALL 1300 058 887 now for a Free Consultation. We have 35 years of resolving Telco account issues and credits. Our typical per customer saving is $44,000 – every month you are endlessly paying for services you don’t use or need.

https://www.jensenipa.com.au/ #TELCO #telstra #Tanalysis #telstratanalysis #telstra #TConnect #costreduction

Navigating LARGE TELCO Bills? Frustrating !

Navigating a LARGE TELCO BILL to identify your monthly charges, is often frustrating and difficult. What are you getting charged for each month? TELSTRA accounts? …Possibly the most difficult document ever devised! Call JENSEN IPA 0409481508 NOW to interpret and find thousands in savings. | e: [email protected] #TELCO #telstra #Tanalysis #telstratanalysis #telstra #TConnect #costreduction

Spend more than 3K pm on Telco? Know what you’re paying for ?

As a BUSINESS do you SPEND MORE THAN $3000 PER MONTH on telecommunication? DO YOU KNOW how much you pay each month? – Jensen IPA, we are your TELECOMMUNICATION EXPENSE MANAGEMENT SPECIALISTS.

Checking your bills each month is essential; BUT DO YOU you have the skills, tools and experience to understand this confusing document. Jensen IP Analysts is a telecommunication company that understand expense management.

We can quickly review your account, explain what has happened each month and why. Don’t wait. Call 0409481508 NOW | [email protected] |https://

Telstra T-Connect changes in 2022 promise nothing

“The best indicator of future behaviour is past behaviour”

This now-famous quote has been attributed to psychologists, such as Albert Ellis, Walter Michel, and B.F. Skinner, to writers such as Mark Twain. So, our belief is that if a large Telco hasn’t given much help in the past with interpreting their billing data, our confidence is not high that future access or understanding will be any easier!

Telstra has recently advised the software platform T-analysis, with all the past billing tools and reports is being moved to a new platform called Telstra T-connect early in 2022. And whilst they have won a shiny new award for the change , it appears no one has thought to make the billing and charges any simpler to decipher.

What does this mean? We know this will affect existing users. We are hopeful, Telstra won’t change anything when they move things across. But, as you know, when large scale changes are made, things will fall through the cracks.

All Telstra T-analyst customers – We want you to have the heads up on this change. Do you use the existing reports and information to your advantage? We believe this is rare, or you would be able to discover the errors we constantly see with each new customer.

Ask Jensen IP Analysis to review your old data urgently, get the credits you deserve, and prepare you for the new platform. A great time to reset things and get your telco accounts into order, and save. We save Telstra clients on average of $49,903 per customer in Credits per Audit. Then, in addition, there are ongoing savings.

NBN and Telstra accounts may well be the most complex billing systems devised… Jensen IPA can make sense of it. Don’t wait though. Call 0409 481 508 NOW | [email protected] |https://www.jensenipa.com.au/ #TELCO #telstra #costreduction

ISDN is Dying – Businesses need to switch from old telecom technology.

ISDN is Dying – Businesses need to act now! By May 2022, all existing ISDN services (on Telstra networks) will be switched off. It will take months to sort out account issues- so you need to act right now.

We know the telecommunications industry is constantly changing. We understand many business services will now be using NBN and new technologies associated with the NBN. However, we are also aware there are a few businesses that have held off changing or adopting new NBN services.

It is vital to NOTE: these changes are no longer optional. By the end of May 2022, all existing ISDN telecommunications services in Australia (on Telstra networks) will be switched off.

What does this mean? If you have not made the changes to NBN by May 2022 your ISDN services will not work.

Further to this, any new orders or products for NBN, are already taking months in some cases to be completed. Any delay or inaction on your part may impact your business.

We want to ensure your business services will continue. Please contact us today to check your services and find out more.

Book your FREE CONSULTATION today by calling 1300 058 887 or go to https://www.jensenipa.com.au/contact/

From Telstra – Some information for you in regards to the ISDN Product Exit.

We have decided to exit these services across all of Australia by 31 May 2022. Before this time, we expect that the underlying technologies and platforms that support these services would have ceased by the relevant vendors, meaning we would no longer be able to provision and maintain services to satisfactory levels. During this period we expect that the nbn™ rollout would reach up to 92% of Australian premises, and we’re subsequently being required to disconnect the copper network that is currently used to deliver ISDN services on a region by region basis.

Our Migration Plan outlines how we’ve agreed to progressively withdraw these services (further details of the disconnection processes that apply, any exceptions, and the process we will use to notify you about the timing for disconnection, are contained in Required Measure 5 (D) of the Migration Plan).
Some information for you in regards to the ISDN Product Exit.

We have decided to exit these services across all of Australia by 31 May 2022. Before this time, we expect that the underlying technologies and platforms that support these services would have ceased by the relevant vendors, meaning we would no longer be able to provision and maintain services to satisfactory levels. During this period we expect that the nbn™ rollout would reach up to 92% of Australian premises, and we’re subsequently being required to disconnect the copper network that is currently used to deliver ISDN services on a region by region basis.

Our Migration Plan outlines how we’ve agreed to progressively withdraw these services (further details of the disconnection processes that apply, any exceptions, and the process we will use to notify you about the timing for disconnection, are contained in Required Measure 5 (D) of the Migration Plan).

See link below with full details.

https://www.telstra.com.au/business-enterprise/products/networks/nbn/special-services

No Risk 100 Days Moneyback Audit

AUDITING your TELECOMMUNICATION monthly expenses may SOUND EXPENSIVE.. but we want you to trial our monthly management for 3 months @$250 per month*.

We will review your products and services, and scan for immediate errors and over-charges. Our average client credit/ refund is $43,842, and that doesn’t include ongoing savings from corrected billing.

We are proud of our ability to restore confidence in your telco expense management. If your $750 Investment hasn’t paid off in spades, we will refund your money! Guaranteed! Call 1300 058 887 to book a FREE consultation now | e: [email protected] or see https://www.jensenipa.com.au/

*Conditions ;
• Your investment
? $250pm x minimum of 3 months or 5% of monthly spend.
Dispute Resolution is an additional $250 for Jensen IPA to lodge on your behalf with Telstra. Plus 20% on credits refunded from Telstra.
This cost becomes free if you sign onto the basic Excel software management package – $250 per month

An upgrade program is available at $500 per month (or $10,000 Telstra ) spend. Full software plus access to cloud data, monthly reports and analysis as free dispute resolution. ( pictured)

Jensen helps Scissorlift Co find $7000 Credits in ISDN issue

The challenge

A small company was finding the phone bill hard to work out and were sure they were being overcharged for some old services. While investigating, they realised they needed help arranging their services, cancelling old products and services, and ensuring the bills were accurate according to their needs.

Jensen IPA was brought in to check their accounts and aid them. Jensen IPA was able to quickly size up the problems and issues. It appears that there were 4 old ISDN services charged since 2019 that were never cancelled when they moved premises. 

Results

Jensen IPA was able to gather the evidence and details needed to mount a claim for cancellations and backdated rental credits.  A claim was lodged by Jensen IPA through Telstra, resulting in the immediate cancellation of the disputed services. In addition, a credit was applied for charges billed from 2019. A total credit for over $7000 was applied to the customer account.

The professional services supplied by Jensen IPA aided this company to ensure their telecommunications bills and charges are accurate and reflect only active services that they use.

Our skills aid companies to navigate the complexities of telecommunications billing, and claw back any credits they may be entitled to. 

How can we help your company to save money and ensure you are being charged accurately by your telecommunications provider. JENSEN IPA is ready to help you now. Call for a no-charge, obligation-free chat, or see www.jensenipa.com

CALL 1300 058 887 FREE Consultation – JENSEN IP ANALYSIS will interpret & track data and phone expenses. Mon – Fri 9am to 5pm

TELCO #telstra #costreduction

$453,000 *this financial year recovered in Telecom Credits

Credits Received = $453,000

The Challenge – A significant reduction in telecommunication costs.

The customer (a large interstate car dealership) signed a telecom service provider contract through a local Telstra dealer for all their network services back in April 2020. However, the discounts promised were not appearing on the bills. In fact, several new connection fee charges for $24,000 began to appear on bills months after the contract was signed.


This was when they knew something was massively wrong. They decided to contact their Telstra dealer to make some inquiries about these issues. The Telstra Dealer soon realised the billing issues were quite complex and beyond their control. They did not have the skills or time to deal with these issues.
In order, to provide a better quality of service to their client, they sought out some professional help to understand and solve the customer issues.

The results

Jensen IP Analysis were contacted to provide some information and assistance to the Telstra Dealer for their customer issues. As a telecommunication billing audit, Jensen IP Analysis was able to quickly identify the root cause of the issues. The contract promised had not been delivered as expected on the bills from April 2020 until July 2021. Jensen IP Analysis immediately sought out all relevant documents, lodged a dispute with Telstra and organised for contract discounts to be applied and backdated to April 2020.


This resulted in discounts being applied, immediately so that future bills were correct as well as a substantial credit of over $195,000 for past billing errors and mistakes. All of this took only a couple of months to complete and correct.


This made life so much easier for the Telstra dealer. It improved the relationship with the Car dealership and restored confidence in the Telstra Dealers’ systems and processes.


The review of services and bills not only picked up missing contact discounts we also found several old ADSL ( Asymmetric Digital Subscriber Line ) services that were required to be cancelled and backdated as well as duplicated charges for router products. All of which will be, removed from future bills with further credits applied and backdated.

We are currently recovering further charges on behalf of the customer. Is this common? Absolutely! At least 90% of our customers have this experience. Does this sound familiar? Then contact Jensen IPA.
#telstra #ACCOUNTS #credits #telstraBusinessAccount

*year ending 30 June 2022

Telco complaints hit 3-year high!

James Mitchell
22 September 2021

Small business complaints about phone internet services had increased by 6.6% in the last financial year ending 30 June 2021. The Telecommunications Industry Ombudsman published its Annual Report 2020–21 this week, which shows that complaints from small businesses reached a three-year high and financial loss continued to be a problem for small businesses.

Contact JENSEN IP ANALYSIS to discuss how we can help your business to keep tracking data and phone expenses. Mon – Fri 9am to 5pm


Telcos being uncontactable remained a problem, particularly for small businesses. While this was primarily driven by COVID-19 impacts, consumers also complained about their struggle to navigate new or changed ways of contacting their telco.


Complaints from small businesses increased by 6.6% to 19,689 — the highest number of complaints from small businesses in the last three years. Complaints about financial loss resulting from phone and internet problems grew by 13.3%. Other increases were seen in complaints about failure to cancel a service and telcos being uncontactable.


Complaints about a small business not having a working phone or internet service increased by 6.5%. However, in a positive development for small businesses, fewer complaints were made about problems with phone number loss, intermittent service, and telcos not delivering on agreements.
Internet continued to be the most complained about service type, accounting for 33.4% of complaints from residential consumers and small businesses.


Notable challenges faced by consumers during this period included problems contacting telcos and telcos’ failure to cancel a service. There were fewer complaints about telcos not agreeing to and following through with resolutions and slow data speed.


Mobile phone services were the next most complained about service type at almost 33% of complaints. Mobile complaints declined by 1.5% against the previous financial year. Complaints increased about problems contacting telcos, variations to contracts or plans, and failure to cancel a service. Complaints declined about misleading conduct when making a contract and delays establishing a service.


Fault and connection problems continue to make up a significant proportion of complaints, at 47.1%. Fault and connection complaints declined for internet and landline services; however, problems for mobile services increased by 8%. The main driver of this increase was complaints about poor mobile coverage.
Complaints about Telstra increased by 11.3%, accounting for 62.1% of all complaints. Telstra recorded increases in complaints about internet, mobile and multiple phone services. Complaints also increased for Southern Phone Company, Aussie Broadband, Boost Tel and Foxtel. Significant declines were recorded for iiNet, TPG, Dodo and Optus.


“The complaints picture for this year is mixed,” Ombudsman Judi Jones said. “Overall complaint volumes are down by 6% on last year and we have seen significant reductions in some of the problems faced by consumers. It’s been a challenging year for telcos and consumers, and we acknowledge industry efforts to reduce complaints.


“However, we saw an increase in the proportion of complaints returning to us as unresolved, which challenged our response times. This resulted in frustration for consumers wanting to have their phone or internet problems addressed quickly.”


Ms Jones described the trend in small business complaints as “concerning”.
“Small businesses need reliable phone and internet services, and useful support when those services aren’t working as they should,” she said. “Telcos need to continue focusing on giving great customer service. This includes making it easy for customers to complain when there’s a problem and providing an effective complaints process to fix that problem.


“We will continue reporting on these complaint trends and working with the telcos to reduce these complaints and improve practices.”


Complaints about multiple services accounted for 34.1% of complaints, an increase from 30.6% last year, with multiple services remaining the dominant service type for small business complaints.
Small businesses made 3,946 complaints about internet services, which made up 20% of small business complaints, the highest proportion and volume of internet complaints for small business in the last three years.

Volvo Group Case Study -“We found huge savings”. Credits Received = $120,000

“Basically we have had issues with our Telstra billing. It was never in a format we needed as it did not reflect call centre information or use our common references. We had an initial discussion with Kevin, and he came back with exactly what we needed. He returned with a convenient report, which saved a lot of my time. Typically I used to spend a couple of hours analysing and converting it to a cost structure format we could use, so this made my job a lot easier. “

“Next, we had Kevin audit our monthly charged services. He said that given the authority, he could go through the reports and help us Within a couple of days, he came back with suggestions of possible errors that he had identified already backdated a few years. This was really a good finding, so we started working with the IT teams to get approvals for credits.

We started working together. Some of our findings were not what we expected. We found huge savings – $120,000, and I put this as a project for my IT department. Kevin Jensen really knows the Telstra system and knows what he is doing.

“Jensen IPA’s in-depth knowledge of Telstra billing and ability to analyse data resulted in not only some savings for us but a transfer of skill to me “

Hineesh Kg – Network Engineer – Volvo Group