TELECOM Issues a Major HEADACHE for Business

At Jensen IPA, we understand that TELECOM ISSUES CAN BE A MAJOR HEADACHE FOR BUSINESSES. That’s why our team, led by industry expert Kevin, is dedicated to providing solutions that cut through the complexity and help you navigate the toughest billing challenges. Whether it’s disputing charges, optimising your telecom expenses, or simply getting clarity on your bills, Kevin’s experience makes all the difference. If you’re ready to TURN TELECOM FRUSTRATION INTO COST-SAVING SOLUTIONS, let’s connect!
Book a FREE, consultation chat today!
📞 0409 481 508 📧 kevin@jensenipa.com

TelecomManagement #ClientSuccess#TelecomSolutions #BusinessEfficiency#CostSavings #Telstra

Need Help filing Telco Claims ?

📝 Need Help Filing Claims? We’ve Got You Covered…

At Jensen IPA, we guide our clients through the Telco claims process, providing support every step of the way. As a third party, we also offer evidence for potential rebates. While we can’t guarantee success for all claims, we work diligently to help you achieve the best possible results.

Most if our customers achieve significant credits, with our persistent professional approach . Its time consuming and you need to know the system, but we don’t give up easily. We save our client’s approximately $1 million dollars annually.

Let us take the hassle out of filing claims so you can focus on what matters most—growing your business.
Book a free chat with us now. Jensen IP Analysis | Call 0409481508 | e: kevin@jensenipa.com


#ClaimsAssistance #RebateSupport BusinessSolutions CustomerService

3G devices, you will continue to be billed !

NEW LAWS MEAN BLOCKING DEVICES that require 3G for EMERGENCY CALLING. This is important information. However ONE PARAGRAPH sticks out for us! – “YOU WILL CONTINUE TO BE BILLED UNLESS YOU CANCEL YOUR SERVICE.”

Many Companies may miss this. This could cost them thousands in charges on network services that don’t work. Is this fair? Well no, but this is the rules Telstra set.

So in order to stop being overcharged, make sure all appropriate services have been cancelled. If you need help or want to make a claim for services that you claim were or should have been cancelled, then let us know NOW !

Book a free chat with us now. Jensen IP Analysis | Call 0409481508 | e: kevin@jensenipa.com #Telstrabilling #telcoCosts #billbuster #telcos #savecost #speaksTelstra #forensicaccounts

Telco problems? Less than a quarter complain

More than HALF OF AUSTRALIA’S CUSTOMERS HAVE PROBLEMS WITH THEIR TELCO, and less than a quarter of those customers complain or follow through with the complaint process.

Phones are an essential service, both for personal and business account holders.  The key message here is – to choose someone qualified, who understands the process, “ speaks the language” as it were,  and has unlimited persistence to follow through the process to get a fair and reasonable outcome.  

MOST PEOPLE WILL SIMPLY GIVE UP THE FIGHT, because of the time and frustration involved, but for the many businesses who ask JENSEN IPA to review or audit their BUSINESS TELCO ACCOUNTS and then follow through the arduous process of credits, we have returned over a million dollars to them this year alone. https://www.youtube.com/watch?v=wadKY1HEAGo

Book a free chat with us now.  Jensen IP Analysis | Call 0409481508 | e: kevin@jensenipa.com #Telstrabilling #telcoCosts #billbuster  #telcos #savecost #speaksTelstra #forensicaccounts

Your EOFY comprehensive guide to effective TELCO BILL management

Cost of living Pressures are consistent for all businesses in our current economic situation.  

How can we be more efficient in managing Telco expenditure?  

Is there real savings to made from checking your Telco bills regularly?  

How much can we save on average? We have been able to recover $5000 to over $100,000 for some of our clients.  

This presentation is about some basic principles to consider and implement in your business.

Avoid overpaying by identifying discrepancies and overcharges 

“The pain isn’t just about understanding your Telco bill; it’s about knowing where you might be overpaying due to inaccuracies or redundant services.” 

Here are some helpful tips: 

Recognize the complexity:

We all recognise that telco bills can be quite complex.  

  • Why: The intricacies of Telco billing are not straightforward. Given the multifaceted nature of these bills, errors can easily creep in.
  • Impact: Without acknowledging this complexity, businesses risk making uninformed decisions, resulting in overpayment.
  • Actionable Advice: Familiarize yourself with the basic structure of a Telco bill. If something seems off, do not hesitate to question it.
  • Always check and ask questions as things pop up from time to time

Initiate regular bill audits:

  • Why: Consistent check-ups are essential for ensuring you are not overcharged or billed for unnecessary services. 
  • Impact: Regular scrutiny prevents accumulating errors, saving potentially thousands over time. 
  • Actionable Advice: Schedule consistent monthly or quarterly bill audits. Make it a recurring task. 
  • This is especially true: when making major changes to services; Signing new contracts; moving or cancelling old services or installing new services.  

Identify disconnected services: 

  • Why: As we uncovered recently, a telco account was billed for 180 services, almost half of these services were for disconnected lines. 
  • Impact: By identifying and eliminating these charges, companies can achieve substantial savings. 
  • Actionable Advice: Thoroughly inspect each service charge on your bill. Ensure every charged service is one you are actively using. 
  • Be sure all services to be cancelled appear in the next bill cycle.  
  • Check the orders have been completed correctly.  
  • Recheck every monthly bill cycle.   

Understanding charges: 

  • Why: Charges can often be cryptic. Without a clear understanding, businesses may miss discrepancies. 
  • Impact: Over time, uncaught discrepancies can compound, resulting in significant overcharges. 
  • Actionable Advice: Break down and categorize each charge. If you come across unfamiliar terms or figures, seek clarification. 
  • Always ask your telco provider or someone like us if you unsure  

Seek external expertise: 

  • Why: Sometimes, an external perspective can spot errors that might be missed in-house. 
  • Impact: An expert’s eye can maximize refunds and ensure accurate future bills. 
  • Actionable Advice: If your internal reviews yield consistent discrepancies, consider partnering with a bill audit expert. 
  • As Telco bill expense managers we are here to help. We help you decipher the jargon into plain language to ensure you know what you are paying for and feel confident in paying the monthly charges billed.  

By following this structured approach, businesses can turn the dreaded Telco bill review from a source of confusion and potential loss into an opportunity for savings and clarity. 

Remember, the goal is not just about cutting costs but ensuring every dollar spent is justified.  

PS: If you are ready to take charge of your Telco bills, ensuring accuracy, and maximizing potential refunds, then reach out to Jensen IP Analysis your Professional Telco Expense manager.  

We can provide a comprehensive bill audit to ensure your payments are both accurate and just. 

Rental car company has an unlikely hero

A large national rental car company has an unlikely hero !

Paying for dead phone lines ?!

Jensen IPA audited over 60 x 1800 and 1300 services.  We found a significant number of services not in use.  Probably around 50% were not being used. Of these, we found around 20% of services were actually on disconnected lines.  I.e. they were paying 1300 or 1800 service fees on dead lines! The telcos don’t usually connect the dots between these extra products and standard lines, so when you cancel a standard line there is often no correlation between this and any extra service options like 1300 and 1800. 

It seems that you, the customer is responsible for maintaining the records of services and active lines.  

So we had a number of 1300 or 1800 services to cancel.  We unfortunately cannot get a refund back, as it is up to the customer to identify this issue when they cancel the service.  The telco’s claim that a 1300 0r 1800 service can be swapped at times to a different number.  This is up to each customer to manage.  If they could claim, that would mean around $5000 in rental rebates due.  

Keep good records and be aware of the connections between extra add-on services and actual network lines.  

24 years of duplicate charges !

Jenen IPA found just one service had double rental charges.  Upon investigation, this came across to Telstra in 1999.  That is almost 24 years of duplicate rental charges of $27.50pm.  This is worth around $9k in credits.  Currently, Telstra are working out exact credits and will fix this up shortly. 

Let Jensen IPA be your hero too !  Reach out to book a FREE NO-OBLIGATION CHAT today | Call 0409481508 | e: kevin@jensenipa.com #billbuster #telcos #savecost #Data #speaksTelstra #forensicaccounts #deadphonelines

Peers and Customers nominate Jensen IPA for EXCELLENCE IN BUSINESS SERVICES

Returning millions of dollars to their rightful owners

When your BUSINESS PEERS AND CUSTOMERS NOMINATE YOU FOR EXCELLENCE IN BUSINESS SERVICES in the 2023 Business Xcellence Awards you know you are getting something right!

The official awards night is on Monday, October 23rd on the Gold Coast. We are encouraged by these positive words; Denise Maloney – “Congratulations Kevin you are making a huge difference for your clients …well done 👏👏👏 “and Nik Cree, “Congratulations 🎉 Kevin. The million-dollar money saver.”

It’s true, our Telstra business account audits are returning millions of dollars to their rightful owners – YOU!, the business owner. Save on costs of telecommunication services. Book a FREE NO-OBLIGATION CHAT today! | Call 0409481508 | See https://www.jensenipa.com.au/ or e: kevin@jensenipa.com #billbuster #telcos #savecost #Data #speaksTelstra #forensicaccounts

The most complicated Telco Billing Process in the world?

The most complicated Telco Billing Process in the World? Missing TELCO DISCOUNTS and credits? We got you!

REGULAR MANAGEMENT and REVIEW of TELECOM COSTS or expenses is a great way to IMPROVE BUSINESS COST CONTROL and PROFITABILITY.

However, we recognise that Telecom phone and internet providers have made the BILLING PROCESS COMPLEX, TIME-CONSUMING, and DIFFICULT TO FOLLOW. They have a range of complex systems and processes, in which errors are bound to happen.

Our Business Management Audit Service is designed to help you to identify opportunities to find errors that can bring you immediate and past cost savings on your telecom expenses across the following areas:

👉Products and services delivered but NOT BILLED AS QUOTED

👉Contract DISCOUNTS NOT IMPLEMENTED

👉AD-hoc CHARGES you were UNAWARE OF

👉Services or products that SHOULD HAVE BEEN CANCELLED but still appear in your bill each month.

Why not book a FREE CONSULTATION with us today? We can help your business save thousands every year by ensuring your telecom bills represent the true costs associated with your phone or internet usage. +61 409 481 508 with Jensen IPA | www.jensenipa.com.au |  #telco #telecommunication #analysis #billing #bills #expenses

We “speak Telstra “! Save your Business from huge bills

Our telco accounts audit guru and Director of Jensen IPA said – “I love the challenge of finding businesses savings – huge savings usually – on phone and internet bills accounts – the hardest thing is having people understand how easy it is when you have an expert eye, someone that speaks Telstra “.

Our business is essential to any business looking to save on costs and understand the cost of telecommunication services. FREE NO OBLIGATION CHAT | Call 0409481508 | See https://www.jensenipa.com.au/ or email kevin@jensenipa.com #billbuster #telcos #savecost #Data #speaksTelstra #forensicaccounts

Merry Christmas

Merry Christmas and Happy New Year from the Jensen IPA team !! Thanks for your confidence this year as we successfully recovered over 1.2 Million dollars in refunds for our customers and averaged over $50,000 in credit refunds per customer. ENSURE YOUR TELECOMMUNICATION BILLS ARE CORRECT in 2023. | 0409481508 | kevin@jensenipa.com #billbuster #telcos #savecost #Data